Privacy Policy

This Privacy Policy describes how Rain Storm Solutions ("we," "us," "our") collects, uses, and shares information when you visit our website at rainstormsolutionsllc.com or contact us.

Information you give us

When you fill out our contact form, we receive the details you enter: your name, phone number, email address, property address, the service you selected, and any optional message. If you submit feedback through our review page, we receive your star rating and the comments you provide, plus your name and phone number if you ask the owner to follow up with you.

Information collected automatically

When you browse the site, we and our service providers automatically collect standard usage and device data: the pages you view, the date and time, the site that referred you, your device and browser type, your approximate location (derived from your IP address), and how you interact with pages. This is gathered using cookies, pixels, and similar technologies, described below.

Cookies and tracking technologies

We use cookies and similar technologies for three purposes: to keep the site working, to understand how it is used (analytics), and to measure and deliver our advertising. Some of these are set by the third parties listed below and may persist on your device until they expire or you clear them. You can control or remove cookies through your browser settings and the opt-out options at the end of this policy.

Analytics

We use Google Analytics 4 and Microsoft Clarity to understand how visitors use the site in aggregate (traffic sources, popular pages, device types, and general behavior; Clarity may also record anonymized session interactions such as clicks and scrolling). We also record when a phone number is tapped or the contact form is submitted, along with a label for the page it happened on, so we can see which pages prompt people to reach out.

Advertising and retargeting

We advertise on Facebook and Instagram (Meta) and on Google. To measure how those ads perform and to show our ads to people who have visited this site (retargeting), we use the Meta Pixel and Google Ads tags. These technologies set cookies and send Meta and Google information about your visit, such as the pages you viewed and actions like submitting our contact form, so those platforms can attribute conversions and build audiences used to show you our ads later. Their handling of that data is also governed by Meta's Privacy Policy and Google's Privacy Policy.

If you are a customer, we may also share the email address or phone number you gave us with Google and Meta, so they can show you our ads, or stop showing you ads for work you already bought from us. It is hashed (turned into a one-way code) before it is sent, and the platforms use it to match you to your account with them. You can ask us to leave you out at any time.

How we use your information

• To contact you about the service you requested and provide our services.
• To improve our service and our website based on what customers need.
• To measure how our site and our ads are performing.
• To show you relevant ads, including ads based on your visit to this site.

We do not sell your personal information for money, and we do not send you marketing emails you did not ask for. Note that using the advertising tools above may be considered "sharing" of personal information for targeted advertising under some state privacy laws. You can opt out using the options below.

Your choices and opt-outs

• Facebook and Instagram ads: adjust your ad preferences in your Meta ad settings.
• Google ads: manage personalization in your Google Ad Settings.
• Industry opt-outs: opt out of many advertisers at once via the DAA and the NAI.
• Your browser: block or delete cookies in your browser settings, and enable any "Do Not Track" or "Global Privacy Control" signal you prefer.
• Us directly: contact us to ask what we have on file, to delete a submission you sent us, or to be left out of the customer lists we share with Google and Meta.

How long we keep it

Form submissions are kept as long as needed to serve you, plus a reasonable record-keeping window for our business. Analytics and advertising data are retained according to the default settings of the services listed above.

Security

We protect your information with reasonable technical safeguards. No system is perfectly secure, but we treat your data the way we treat our own.

Children

Our services and our website are not directed to children under 13. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. The "last updated" date at the top of this page reflects the latest revision.

Contact

Questions about this policy? Reach us at info@rainstormsolutionsllc.com or call (727) 857-3714.